To qualify for any Centrelink pension or benefit you have to provide Centrelink with three proofs of identity. One must come from the group of primary documents and the others can come from the secondary group.

The primary group includes things like:

The secondary group includes things like:

If you can only provide two proofs of identity, you can qualify for the Two-pay Review, which means you can receive two fortnightly payments while you're finding the other proof of identity.

If you haven't got any proofs of identity or only one proof of identify, get a letter from a community worker, social worker or Justice of the Peace saying that you are who you say you are and that they can vouch for your identity.

You may also wish to see a Centrelink social worker. You should not be denied a payment on the basis that you can't prove your identity.

Centrelink can also gather documents and information to prove your identity. Centrelink has senior officers called 'Proof of Identity' (POI) officers (not to be confused with Freedom of Information (FOI) officers). They are usually attached to area offices, but you should request assistance from one at your local Centrelink office if you are having trouble proving your identity. This is their role.