tips for getting emergency aid

If possible, phone ahead to check that you qualify for assistance from the agency and that they have the means to help you; this may save an unnecessary trip. Phoning ahead may also save you long waiting times; many places require appointments for emergency relief.
If you can't phone ahead, try to get to the agency early in the day, or at least half an hour before closing time. Try to avoid Friday afternoons, as they can get very busy.
Many agencies require ID that shows your address. Take something official - Health Care Card, Pensioner Concession Card, rent receipt, etc. - nothing hand-written and no photocopies.
If applying for bills to be paid, take the bills with you. If applying for help because of expenses you've just paid, take the receipts with you.
You have the right to make your own decisions and to refuse any assistance or referrals offered.