tips for making a complaint

If you believe you have been wronged and you want to complain, identify clearly what the issue is.
It is important to gather evidence (letters, receipts, notes with dates, times, witnesses etc.) to support your complaint.
If possible or appropriate, speak to the organisation or person involved first to try and solve the issue.
Sometimes there are time limits in which to complain, and you should ask if there are costs involved.
Explain the problem calmly with as much detail as possible; make notes of conversations with the other party straight away - this may be useful later.
If required, you may need to complain in writing and provide your address and other details.
Some organisations, like the ones listed below, may have people to help you make your complaint and assist you with the process.
Resolution can sometimes take a reasonable amount of time.
If you need assistance your local community legal centre may be able to help you with your complaint.
Most organisations can make interpreters available if asked.