The Residential Tenancies Section of CAV administers laws regarding all residential tenancies throughout Victoria. They provide information by telephone, at the counter or in writing and provide advice for housing problems relating to rental repairs, evictions, bonds, rent increases and late rent payments. They can also provide inspection services for repairs.

The VCAT website has a wealth of information regarding your rights and responsibilities in relation to housing. The VCAT hears disputes that involve tenants, rooming house owners, caravan park owners and residents under the Residential Tenancies Act. Applications can be made on the form available from VCAT (also available online). There may be an application fee depending on the type of dispute. Time limits apply and vary depending on the type of matter.

The TUV can help with legal advice and assistance, negotiations with landlords, estate agents and government departments. The TUV now handles all rooming house enquiries and can assist with applications and preparations for hearings before the Residential Tenancy List of VCAT. It can also assist with official complaints about landlords, estate agents, rooming house owners or caravan park owners.