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Complaints about public transport in Victoria can be lodged in writing, by email or over the phone with the following operators:
MetlinkMetlink Customer FeedbackGPO Box 4693TTMelbourne Vic 3001Phone: 13 16 38Email: feedback@metlinkmelbourne.com.auWeb: www.metlinkmelbourne.com.au - via an online feedback form
Connex MelbourneCustomer FeedbackGPO Box 5092BBMelbourne Vic 3001Phone: 1800 800 705Email: available online at www.connexmelbourne.com.au
Yarra TramsCustomer FeedbackGPO Box 5231BBMelbourne Vic 3001Phone: 1800 800 166Email: available online at www.yarratrams.com.au
V/LineCustomer RelationsReply Paid 5343Melbourne Vic 3001Phone: 1800 800 120Email: available online at www.vline.com.au
Bus OperatorsMetlink Customer FeedbackGPO Box 4693TTMelbourne Vic 3001Phone: 13 16 38Email: feedback@metlinkmelbourne.com.au and available online atwww.metlinkmelbourne.com.au
With train, bus or tram travel, the first port of call for complaints should be the Operator. Your complaint will be recorded and the appropriate operator will be advised. A customer feedback form is also available for online submission at http://feedback.metlinkmelbourne.com.au If you are still unhappy with the response, only then should you contact the Office of the Director of Public Transport (see below).
Office of the Director of Public Transport (ODPT)GPO Box 2797YMelbourne Vic 3001Ph: 1800 264 644
Only contact ODPT if you have already been in touch with the transport operator and are unhappy with their response. |
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